Customer Transformation with Chris Hood — Google & Disney Veteran Shares Strategies to Ensure Stakeholder Success
My guest, Chris Hood, is a keynote speaker who specializes in merging customer success with digital strategy.
His background includes leading digital strategy at Google and innovating storytelling technologies at Fox and Disney. He offers a Fractional Chief Customer Officer practice to help organizations align closely with customer needs.
Additionally, Chris influences the Gaming and AI sectors, hosts 'The Chris Hood Digital Show,' and educates students at Southern New Hampshire University.
He is author of Customer Transformation and Customer Transformation for Nonprofits.
We talk about:
- The foundational “why” of customer transformation
- Defining the stakeholder
- How organizations should connect with and understand stakeholders
- Communicating organizational mission and values
- The goal of stakeholder loyalty when there’s nothing to “sell”
- The heart of effective innovation
- Anticipating and adapting to the needs of tomorrow
- Learn about Customer Transformation at https://chrishood.com
About today’s guest
Chris Hood, a keynote speaker, specializes in merging customer success with digital strategy. With over 35 years, he's a leader in fostering customer-centric cultures. The author of 'Customer Transformation,' Chris is recognized among the Top 30 Customer Experience Gurus in 2024. His background includes leading digital strategy at Google and innovating storytelling technologies at Fox & Disney. He offers a Fractional Chief Customer Officer practice to help organizations align closely with customer needs. Additionally, Chris influences the Gaming and AI sectors, hosts 'The Chris Hood Digital Show,' and educates students at SNHU on the fusion of business strategy and technology. Follow Chris on LinkedIn.
About the host
Ross Romano is a co-founder of the Be Podcast Network and CEO of September Strategies, a coaching and consulting firm that helps organizations and high-performing leaders in the K-12 education industry communicate their vision and make strategic decisions that lead to long-term success. Connect on Twitter @RossBRomano or https://www.linkedin.com/in/rossromano
I also host Sideline Sessions, a podcast for coaches and parents of student-athletes. The show features conversations with coaches and performance experts in the NFL, NBA, NCAA, Olympics, and more. Listen here: https://bit.ly/3Rp0QGt
Learn more about today's sponsor, Playworks:
We’re proud to be sponsored by Playworks, a 501(c)3 nonprofit organization with evidence-based practices that help schools improve the health and well-being of children by increasing opportunities for physical activity and safe, meaningful play.
We’re proud to be sponsored by Playworks, a 501(c)3 nonprofit organization with evidence-based practices that help schools improve the health and well-being of children by increasing opportunities for physical activity and safe, meaningful play.
If you’re a school or district leader struggling with the challenge of chronic absenteeism, as so many are across the U.S., you may not realize that structured recess is a research-backed approach to keep kids in school. In fact, a UC Berkeley study of Title I schools found that those partnering with Playworks had significantly lower chronic absenteeism rates. Further, Mathematica research demonstrated that Playworks schools spent 27% less time transitioning from recess back to learning, saving teachers valuable instructional time.
These results are possible for your students, too. Learn how Playworks can help you improve student-educator relationships, belonging, and attendance by signing up for a quick no-obligation conversation.
Creators and Guests
Host
Ross Romano
Co-founder of Be Podcast Network and CEO of September Strategies. Strategist, consultant, and performance coach.
