Customer Transformation with Chris Hood — Google & Disney Veteran Shares Strategies to Ensure Stakeholder Success

My guest, Chris Hood, is a keynote speaker who specializes in merging customer success with digital strategy. 

His background includes leading digital strategy at Google and innovating storytelling technologies at Fox and Disney. He offers a Fractional Chief Customer Officer practice to help organizations align closely with customer needs. 

Additionally, Chris influences the Gaming and AI sectors, hosts 'The Chris Hood Digital Show,' and educates students at Southern New Hampshire University.

He is author of Customer Transformation and Customer Transformation for Nonprofits.

We talk about:
  • The foundational “why” of customer transformation
  • Defining the stakeholder
  • How organizations should connect with and understand stakeholders
  • Communicating organizational mission and values
  • The goal of stakeholder loyalty when there’s nothing to “sell”
  • The heart of effective innovation
  • Anticipating and adapting to the needs of tomorrow
  • Learn about Customer Transformation at https://chrishood.com 
About today’s guest
Chris Hood, a keynote speaker, specializes in merging customer success with digital strategy. With over 35 years, he's a leader in fostering customer-centric cultures. The author of 'Customer Transformation,' Chris is recognized among the Top 30 Customer Experience Gurus in 2024. His background includes leading digital strategy at Google and innovating storytelling technologies at Fox & Disney. He offers a Fractional Chief Customer Officer practice to help organizations align closely with customer needs. Additionally, Chris influences the Gaming and AI sectors, hosts 'The Chris Hood Digital Show,' and educates students at SNHU on the fusion of business strategy and technology. Follow Chris on LinkedIn

About the host
Ross Romano is a co-founder of the Be Podcast Network and CEO of September Strategies, a coaching and consulting firm that helps organizations and high-performing leaders in the K-12 education industry communicate their vision and make strategic decisions that lead to long-term success. Connect on Twitter @RossBRomano or https://www.linkedin.com/in/rossromano 

I also host Sideline Sessions, a podcast for coaches and parents of student-athletes. The show features conversations with coaches and performance experts in the NFL, NBA, NCAA, Olympics, and more. Listen here: https://bit.ly/3Rp0QGt 

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Creators and Guests

Ross Romano
Host
Ross Romano
Co-founder of Be Podcast Network and CEO of September Strategies. Strategist, consultant, and performance coach.
Chris Hood
Guest
Chris Hood
Strategist, Keynote Speaker, Author | xGoogle, xDisney, xFox, xUniversal
Customer Transformation with Chris Hood — Google & Disney Veteran Shares Strategies to Ensure Stakeholder Success