Best of The Authority: Culture Rules with Mark Miller

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In this episode, Ross speaks with international best-selling author and business leader Mark Miller. At the time of the interview, Mark was Vice President of High Performance Leadership for Chick-Fil-A. He first started at the company as an hourly team member in 1977 and has served in numerous roles along the way. He recently retired from the company and co-founded Lead Every Day.

Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage is Mark’s 11th book. The book became a Wall Street Journal best seller. Mark currently has over one million books in print in more than twenty-five languages.

Ross and Mark discussed:
  • 71% of U.S. leaders believe culture is their #1 most powerful tool to drive performance, but enhancing culture ranks low on their priority list — why the gap?
  • First move: decide and declare what you're trying to create. Culture needs to be explicit.
  • Leaders animate culture — this is the big idea of the book
  • The 3 Culture Rules: Aspire, Amplify, Adapt
  • What does culture mean to your customers?
  • Adapt, not react — how to adapt and what the current in-person vs. remote debate tells us.
  • Microsoft CEO Satya Nadella wanted to shift the company from being “know-it-alls” to “learn-it-alls” — what did Mark learn while working on the book?
  • The “magic circle” of game design and how it explains culture.
  • What Mark learned about innovation and purpose.
  • Measuring culture

Culture Rules is available here:

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About our guest
Mark Miller is a business leader, best-selling author, and communicator. Mark started his Chick-fil-A career working as an hourly team member in 1977 and rose through the ranks to become Vice President of High Performance Leadership.

He began writing almost twenty years ago, and with over one million books in print in more than twenty-five languages, Mark’s global impact continues to grow. In addition to his writing, Mark enjoys encouraging and equipping leaders. Over the years, he’s traveled to dozens of countries teaching for numerous international organizations.

Married to Donna, his high school sweetheart of forty years, they have two sons, Justin and David, a daughter-in-law Lindsay, and three amazing grandchildren Addie, Logan, and Finn. Connect with Mark:
About the host
Ross Romano is a co-founder of the Be Podcast Network and CEO of September Strategies, a consulting and coaching firm that helps organizations and high-performing leaders in the K-12 education industry communicate their vision and make strategic decisions that lead to long-term success. Connect on Twitter @RossBRomano or LinkedIn.

Are you a professional looking for insights to reach the next level, find a fulfilling new career, or achieve peak performance? You may be a candidate for performance coaching. Schedule an introductory chat here

Creators and Guests

Ross Romano
Ross Romano
Co-founder of Be Podcast Network and CEO of September Strategies. Strategist, consultant, and performance coach.
Mark Miller
Mark Miller
Wall Street Journal bestselling author, business leader, speaker, communicator, photographer, husband, and father.
Best of The Authority: Culture Rules with Mark Miller